Privacy Policy
Odeer, operated by Prime Softworks · Last updated 10 August 2026
Odeer is a customer-messaging platform for businesses. A business connects the channels its customers already use — WhatsApp, Facebook Messenger, Instagram — and the conversations arrive in one shared inbox, answered by that business's team and by an AI assistant configured with that business's own information.
This policy explains what we collect, why, and what we do not do. It covers two different groups of people, and the distinction matters throughout:
Our customers — the businesses that subscribe to Odeer.
Their customers — the people who message those businesses. We process their messages on the business's behalf. The business decides what is collected and for how long; we act on their instructions.
What we collect
From the business
| Data | Why |
|---|---|
| Name, email, password (hashed) | To create and secure the account |
| Company name and team members | To route conversations to the right colleague |
| Files the business uploads (price lists, product information) | So the assistant answers from that business's real information |
| Access tokens for the channels they connect | To send and receive messages on their behalf. Stored encrypted; never shown again after connection |
From the people who message that business
| Data | Why |
|---|---|
| Message content, and files they send | To show the business the conversation and let it be answered |
| Name, profile picture and username as the platform provides them | So the business knows who it is talking to |
| Phone number or platform-scoped ID | To recognise the same person across messages and channels |
| Which advertisement they arrived from, when applicable | So the business can see which advertising produces customers |
| Answers to a lead form they submitted | Because they submitted them to that business |
We collect this only for people who choose to message the business, or who submit a form to it. We do not buy contact lists, and we do not collect data about people who have not contacted the business.
How we use it
- To deliver messages between a business and its customers
- To let the business's AI assistant answer, using that business's own uploaded information
- To show the business its own reports: conversations, response times, which ads produce customers
- To report a completed sale back to an advertising platform, when the business turns that on, so their advertising is measured accurately
- To keep the service running, secure, and within each business's plan limits
What we do not do
- We do not sell personal data. Ever, to anyone.
- We do not use one business's data to serve another. Every business's data is isolated at the database level, and that isolation is verified by automated tests on every release.
- We do not use message content to train general-purpose AI models. Messages are sent to our AI provider solely to generate that conversation's reply.
- We do not advertise to the people who message our customers.
Who we share it with
| Recipient | What they receive | Why |
|---|---|---|
| Messaging platforms (Meta, TikTok) | The messages being sent and received | They deliver them. Their own privacy policies apply |
| Anthropic (AI provider) | Conversation text needed to generate a reply | To produce the assistant's answer. Not used to train their models |
| Cloud hosting | Encrypted storage and compute | To run the service |
| Payment processor | The business's billing details | To take subscription payment. We do not store card numbers |
We do not share personal data with anyone else, except where the law requires it.
How long we keep it
Conversations and contacts are kept while the business's account is active, because that is the business's own customer history. When an account is closed we delete its data within 90 days, including from backups on their normal rotation.
A business can delete an individual contact or conversation at any time from within Odeer, and that deletion is immediate.
Your rights
If you messaged a business that uses Odeer: that business controls your data. Ask them to access, correct or delete it, and they can do so directly in Odeer. You may also write to us at the address below and we will pass the request on and assist.
If you are a business using Odeer: you can export or delete your data at any time, or ask us to do it for you.
You can also revoke Odeer's access from the platform itself — in Facebook, Instagram, WhatsApp or TikTok settings — and we lose access immediately.
Security
- All traffic is encrypted in transit (TLS)
- Channel access tokens are encrypted at rest with per-business keys
- Each business's data is separated by database-level row security, not by application logic alone
- Access to production is restricted to named engineers and audited
Children
Odeer is a business tool and is not directed at children. We do not knowingly collect data from anyone under 18. If you believe we have, contact us and we will delete it.
International transfers
Prime Softworks operates from Egypt. Data may be processed on servers outside your country by the providers listed above, under their own safeguards.
Changes
If we change this policy materially we will tell the businesses using Odeer before it takes effect, and update the date at the top.
Contact
Questions, requests, or data deletion:
privacy@primesoftworks.com
Prime Softworks, Egypt