Terms of Service

Odeer, operated by Prime Softworks · Last updated 10 August 2026

These terms govern your use of Odeer. By creating an account or connecting a messaging channel, you agree to them on behalf of your business.

1. What Odeer is

Odeer connects your business's messaging channels into one shared inbox, where your team and an AI assistant answer your customers together. The assistant uses information you provide — your price lists, product details and the instructions you write — and follows the rules you set.

2. Your account

You must give accurate information and keep your login credentials secure
You are responsible for what the people you invite to your workspace do
You must be authorised to connect the business accounts you connect
You must be at least 18 and able to enter a contract

3. The channels you connect

When you connect WhatsApp, Facebook, Instagram or TikTok, you authorise Odeer to send and receive messages on your behalf on those accounts. You keep control: you can disconnect at any time from Odeer or revoke access from the platform itself, and we lose access immediately.

Those platforms have their own terms and policies, and your use of them through Odeer remains subject to those. In particular, each platform sets rules about when a business may message someone and what it may send. Odeer surfaces those limits in the product, but the responsibility for following them is yours.

4. The AI assistant — what you should expect

The assistant can be wrong. It answers from the information you give it, and like any AI it can misunderstand a question or state something inaccurately. You decide what it may say, you can restrict it, and you can take over any conversation at any moment. Review it early and often, especially on prices, availability and promises.

You are responsible for what your assistant tells your customers, exactly as you would be for an employee. We provide controls — its voice, what it must always say, what it must never say, and handover to a human — and we strongly recommend using them.

5. Acceptable use

You may not use Odeer to:

Send unsolicited bulk messages, or message people who have not contacted your business or consented to hear from you
Send unlawful, deceptive, harassing or abusive content
Impersonate another business or person
Sell goods or services prohibited by the connected platforms
Attempt to access another business's data, or to break the isolation between workspaces
Resell Odeer without a written agreement with us

We may suspend an account that breaches this, and will tell you why.

6. Your data

Your conversations, contacts and uploaded files remain yours. We process them to run the service, as described in our Privacy Policy. We do not sell them, and we do not use one business's data to serve another.

You can export or delete your data at any time. When you close your account we delete it within 90 days.

7. Payment

Subscriptions are billed in advance for the period you choose
Usage above your plan's limits is either blocked or billed as your plan states — you will always see which before it happens
Prices may change with at least 30 days' notice before your next renewal
Payments already made are non-refundable except where the law requires otherwise

8. Availability

We work to keep Odeer running continuously, but we do not promise uninterrupted service. Parts of it depend on platforms we do not control — if Meta or TikTok has an outage, or changes or withdraws an API, the affected channel may stop working until it is restored or we adapt.

We will give notice of planned maintenance where we reasonably can.

9. Liability

Odeer is provided without warranties beyond those the law requires. To the extent the law allows, Prime Softworks is not liable for indirect or consequential loss, including lost profit or lost business. Our total liability in any twelve-month period is limited to what you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded.

10. Ending the agreement

You may close your account at any time. We may end this agreement with 30 days' notice, or immediately if you materially breach these terms. On termination you keep the right to export your data for 30 days.

11. Changes

We may update these terms. For material changes we will give at least 30 days' notice before they take effect. Continuing to use Odeer after that means you accept them.

12. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Egypt have jurisdiction over any dispute.

13. Contact

support@primesoftworks.com
Prime Softworks, Egypt